AVP/Sr Assoc, Specialist Digital Channel Management, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

Drive the growth and transformation of the PayLah! partner ecosystem by leading partner integrations, rewards enhancements, and strategic transformation initiatives. The role requires close collaboration with Product, Technology, Delivery, Operations, and external partners to deliver seamless customer experiences while ensuring platform scalability, stability, and operational excellence.

Key Responsibilities

Partner Integration & Ecosystem Management

• Lead end-to-end onboarding, migration, and enhancement of PayLah! partners.
• Drive solution discussions with partners, translating business requirements into scalable platform solutions.
• Act as the primary point of contact for partner integration initiatives, coordinating across Product, Technology, Delivery, Operations, and external stakeholders.
• Establish and maintain partner onboarding standards, integration frameworks, governance processes, and best practices to improve efficiency and partner experience.
• Manage post-launch support for partner integrations, including incident management, issue resolution, root cause analysis, and stakeholder communications.

Rewards Platform & Corporate eVoucher Management

• Own and govern the Rewards domain from a platform management perspective, ensuring platform stability, scalability, and operational excellence.

• Support and govern PBM Corporate eVoucher program setup and related operational processes from a PayLah! platform perspective, including requirements, UAT, operational readiness, and go-live coordination, to ensure smooth launch readiness with no customer impact.

• Assess the impact of rewards-related initiatives and ensure alignment with platform architecture, operational readiness, compliance requirements, and customer experience objectives.
• Drive continuous improvements to rewards capabilities, operational processes, controls, and governance frameworks.

Stakeholder Management & Agile Delivery

• Build strong partnerships across Product, Technology, Delivery, Operations, Marketing, and external partners.
• Serve as the platform subject matter expert for partner integration, rewards, and corporate eVoucher capabilities.
• Manage delivery priorities, risks, dependencies, and stakeholder expectations across multiple initiatives.
• Champion Agile ways of working and drive successful delivery of platform enhancements and transformation initiatives.

Requirements

• Minimum 5+ years of working experience in Digital Banking, preferably with exposure to Partner Integration.
• Strong analytical, communication, governance, and customer journey management skills.

• Experience working in Agile environments, with the ability to manage priorities, risks, dependencies, and delivery timelines.
• Self-driven, highly collaborative, and comfortable operating in a fast-paced environment with multiple concurrent initiatives.

Non-Technical Experience

• Able to communicate and collaborate with multiple stakeholders within the bank and part of multiple cross functional teams
• Able to problem solve for internal and external parties
• Being able to influence DBS business needs with partners and vice versa to deliver best platform for DBS customers
• Influencing and collaborating with large technology/delivery teams
• Strong communication skills, both written and verbal
• Building technical partnerships with PayLah! platform part

Technical Experience

• Experience with Payments (Wallet, Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors is highly valued.
• Experience in User Interface for digital apps & building new payments integrations with 3rd parties
• Able to communicate technical and non technical requirements to different audience both internal/external
• Drive Customer Journeys through clear and simple wire frames
• 3+ years of experience with Internet and mobile technologies iOS, Android and leading web and mobile application frameworks.

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