Banquet - Captain

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

MORNING SHIFT

• To assists Banquet Operation Manager on the Commonwealth floor or Ballroom level in taking care of the meeting events, lunches and cocktail receptions. 


• To liaise with meeting planners with on site assistance and to ensure the success of each event that falls into the care of the individual.


• To assists in staff briefing for individual events.


• To be involved in the tidiness of the storerooms and to overlook on the store requisition. 


• To ensure that pre-event mis-en-place are in proper place. Captain to ensure that all food and beverage services and products are delivered in a timely manner.


• To assists taskforce/servers in the running of the event.


• To provide lateral service.

AFTERNOON SHIFT

Commonwealth Floor

• To ensure that dinner events (Food tasting, cocktail receptions and dinners) are well taken care of.


• To ensure that the following day’s set-up are completed for the morning team.


• To ensure that the heart-of-house are immaculate.


• To ensure that the Commonwealth floor furniture store as well as the beverage store is spick and span prior to finishing the shift.


• To provide lateral service.

Grand Ballroom

• To ensure that pre-dinner cocktail and individual stations are well taken care of.


• To ensure that the following day’s set-up are completed for the morning team.


• To ensure that the heart-of-house area are immaculate.


• To ensure that the chill room, furniture store, narumi store, silver store as well as the old catering store is spick and span prior to finishing the shift.


• To provide lateral service.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None