Bellhop

POSITION SUMMARY

• Greet and escort guests to rooms. 


• Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. 


• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). 


• Transport guest luggage to and from guest rooms and/or designated bell area. 


• Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. 


• Supply guests with directions. 


• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. 


• Communicate parking procedures to guests/visitors.


• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. 


• Maintain awareness of undesirable persons on property premises.


• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. 


• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.


• Speak with others using clear and professional language and answer telephones using appropriate etiquette. 


• Develop and maintain positive working relationships with others. 


• Comply with quality assurance expectations and standards. 


• Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). 


• Stand, sit, or walk for an extended period of time or for an entire work shift. 


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.


• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. 


• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.


• Perform other reasonable job duties as requested by Supervisors.
  
   

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None