Case Management Officer (HEADSUPP), Child Development Unit (1-year Contract)

1. Job Purpose

• To co-ordinate care for patients and families in a community-based preventive paediatrics health program between community sites (preschools), social workers and the Child Development Unit


• To manage patients on a health preventive program with screening and health education. To implement the program effectively with a multidisciplinary team, ensuring data collection and clinical visits are followed through.


• To assist in management of clinical data collection, including database management using RedCAP, or provide surveys through designing platforms for data collection with team.


• To participate in clinical data collection, maintaining database, and consent procedures.

2. Duties and Responsibilities

2.1.1 Case Management

• Provide administration of child health, developmental and family needs questionnaire and surveys in a community-based setting including home visits and school visits


• Provide screening and assessment of children’s development and health with nurses in preschools.


• Assess and identify children and families' medical, psychological, social, environmental, and financial needs through simple screening questionnaires.


• Direct patients and families into hospital or partner programs in the clinical protocol.


• Collaboration with clinicians, other health care members, and patient/family to implement, monitor and evaluate care plans and follow-up on outcomes


• Implement, monitor and evaluate the patient’s adherence to care plans and revising it as needed.


• To integrate and coordinate the activities of multiple discipline services or resources needed by patients/families.


• Ensure patients' treatments, and consultations take place promptly and in proper sequence.


• Provide patient education if required.


• Act as the point of contact and a liaison between the patient, family and the hospital.


• Establish a framework for data collection and on care delivery process and clinical


• Make visits to patients’ homes/ partner organisation within communities if care coordination requires so.

2.1.2 Data collection and maintenance of database

• Assist in ensuring ethics submission, as well as ensuring proper documentation and data collection of children within the program service.


• Maintaining database in RedCAP/ excel


• Consent procedures for participation in the program research projects


• Perform clinical measurements and behavioural observations in accordance with the highest of clinical standards, under supervision by health team members

2.2.1 Secondary Responsibilities and Duties

• Participate in the workgroup meetings pertaining to research or clinical program management


• Participate in meetings and teachings within the program


• Participate with doctors or professionals with preschool teachers and community social workers in case discussions and protocol management


• Provide statistical reports and program reports when required by doctors, departments and the hospital

3. Job Specification/Requirements

3.1.1 Qualification and skills

• A Bachelor’s degree in relevant disciplines (e.g. Nursing, Psychology, Behavioural Science, Social work, Health Sciences, Education)


• Keen interest in the area of early child development and/or behaviour


• Excellent command of spoken and written English, with a second language


• Strong interpersonal and communication skills


• A team player with an ability to work independently

3.1.2 Experience

• Experience of 1-2 years in research, hospital work or social service sector work


• Experience working with preschool-age children and/or families is an asset for this position

3.1.3 Skills

• Excellence in interpersonal skills


• Procession of statistical analysis skills is an advantage


• Equipped with basic computer skills in Microsoft Word, Excel and Powerpoint


• Knowledge of SPSS is a bonus