Customer Support Executive

Position Title: Customer Support Executive/Customer Advisory Associate

Industry: Car leasing service

Location: Singapore



Job Responsibilities

● Provide excellent after-sales support to drivers.

● Be the first point of contact for driver inquiries and concerns.

● Follow up with drivers to gather feedback and improve their experience.

● Help drivers with contract renewals and suggest better vehicle options.

● Build strong relationships with drivers to create a sense of community.

● Share updates on promotions and services to enhance their journey.

● Role is primarily office-based, with occasional site visits required for customer engagement or operational follow-up.



Qualifications and experience needed

● Possess at least Degree in any discipline or its equivalent.

● Proactive and capable of thinking creatively.

● Highly motivated.

● Proficient in both written and spoken English.

● Strong interpersonal and communication abilities.

● Works well as part of a team.

● Willing to work on rotating shifts: 8am–5pm on weekdays, 10am–2pm on weekends and public holidays.

● Willing to relocate and reside in Singapore.