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Engineer, Network & Security (L1)

icon building Company : Technopals
icon briefcase Job Type : Full Time
icon geo-alt Singapore, Singapore

Job Description - Engineer, Network & Security (L1)




  • Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead (L2)- a must

  • Ensure SLA Level is achieved every single fault case.

  • Ensure escalation is carried out when a fault call is beyond the knowledge of L1.

  • Attend to daily call assignment when not in standby during office hours.

  • Perform weekend or after office hours duty though not on standby if required.

  • Attend to preventive maintenance not limited to hardware inventory.

  • Follow up case from opening till closure.

  • Update incident tickets properly and promptly.

  • Get certifications required to support key customers.

  • New assignment by Ops manager

  • Basic Cisco and Alcatel switches/routers/wireless knowledge

  • Basic network troubleshooting skills on layer 2 and layer 3

  • Basic Network Security Knowledge

  • Basic Server Administration Knowledge




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