ER Specialist, HR Service

• Managing workplace relations, resolving conflicts, and ensuring compliance with labor laws.
• Handle employee relations issues such as conflicts, grievances, and disciplinary matters in a timely and effective manner.
• Provide advice and guidance to managers and employees on ER policies and procedures.
• Conduct investigations into employee complaints and take appropriate actions.
• Assist in the development and implementation of employee engagement initiatives.
• Monitor and analyze employee relations trends and make recommendations for improvement.
• Responsible for maintain and develop regional legal resources and government relationship.
• Fully support on establish and update company HR documentation including Employment Contract, HR policies.
• Support Daily HR Service Support during Ops absence.
• Carry out other duties as assigned by management.

Job Summary

• The ER Specialist is key position of  the HR Services team, to maintain positive and harmonious relationships between management and employees, and to promote a positive work environment and handle employee grievances.The Specialist will also focus on continuous improving service quality and customer experience by using NBS Next framework.

Essential Job Duties and Responsibilities

• Managing workplace relations, resolving conflicts, and ensuring compliance with labor laws.
• Handle employee relations issues such as conflicts, grievances, and disciplinary matters in a timely and effective manner.
• Provide advice and guidance to managers and employees on ER policies and procedures.
• Conduct investigations into employee complaints and take appropriate actions.
• Assist in the development and implementation of employee engagement initiatives.
• Monitor and analyze employee relations trends and make recommendations for improvement.
• Responsible for maintain and develop regional legal resources and government relationship.
• Fully support on establish and update company HR documentation including Employment Contract, HR policies.
• Support Daily HR Service Support during Ops absence.
• Carry out other duties as assigned by management.

Education and Experience Requirements

Education:

• A diploma or degree in any field, Bachelor’s Degree in a related field preferred.

Experience:

• At least 3 years related experience in ER, has well understanding of full cycle of ER, experience in MNC is preferred.
• Own  experience or HR knowledges in onboarding, offboarding ,leaves and time off etc.

Preferred Skills and Abilities

• High level of integrity, Passionate and high energy
• Strong verbal and written communication skills both in English and Chinese, South Korea or Thai language is a plus.
• Strong knowledge of labor laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Problem-solving and conflict resolution skills.
• Outstanding customer focus including attributes of empathy, compassion and service orientation.
• Strong detail orientation, with focus on data quality.
• Adaptability/flexibility which includes being open to change .
• Focused on continuous learning and developing new skills.
• Broad overview and knowledge of HR Operations and Employee life cycle a plus.
• Ability to take ownership of tasks and work in a team environment to continuously improve results.
• Knowledge of several well defined work processes to produce results within established guidelines and standards.
• Ability to interpret policies and information, find solutions and advise customers based on established policies and procedures.
• May provide recommendations for decision makers.

Working Conditions and Physical Demands

• Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

•   Minimal