Events Supervisor

The Events Supervisor is an operational leadership role responsible for the smooth, consistent execution of all off-site Birds of Paradise events — overseeing manpower planning, on-ground operations, SOP compliance, and equipment upkeep. On non-event days, the role supports boutique operations alongside the Boutique Manager, helping to maintain consistent service standards across outlets.

(A) Events Operations

Event Service Delivery: Supervise events operations from delivery, set-up, service to tear-down according to company standards & standard operating procedures, including

• Timely and professional service delivery
• Set up according to brand visual merchandising guide
• Ensure service staff are well-groomed and briefed
• Proactive engagement with events customers and guests
• Prepare & serve gelato & complementary products
• Accurate cashiering & reporting (where applicable)
• Handle customer complaints and feedback with warmth and tact
• Safeguard gelato & complementary products quality and ensure proper handling
• Monitor performance of freezers throughout the event
• Manage stock movement and replenishment in a cost effective way
• Troubleshoot any issues that may arise with relevant technical knowledge and skills
• Conduct post-event debrief with the team to identify operational gaps and drive continuous improvement
• Serve as the primary point of contact on-site for event staff, vendors, and stakeholders during events
• Check in with customers to assess customers' satisfaction
• Train and guide new service crew in events service standards and SOP

Events Asset & Equipment Care: Proactively maintain events assets, freezers, equipment, table linens, table décor and events styling accessories, signage in tip-top condition according to company SOP, including

• Tracking and accounting of equipment and their usage and movement
• Coordinate timely repair, servicing or replacement of equipment, décor, signage etc. to avoid disruption to events
• Protect equipment with protective covers during transportation
• Proper storage of equipment in an organised manner
• Post-event cleaning of equipment and items

Event Manpower Planning: Plan manpower for events, including

• Coordinate the roster for all off-site events
• Balance staff scheduling against event demands, staff availability, and labour cost considerations
• Communicate roster assignments clearly and in a timely manner
• Manage last-minute roster changes (e.g. staff no-shows, urgent event additions) to ensure events remain adequately staffed
• Prepare reports and drive continuous improvement

(B) Boutique Operations

Boutique Service Delivery: On days where there are no events, support boutique operations alongside the Boutique Manager from opening to closing according to company standards & standard operating procedures, including

• Punctual boutique opening; quick & complete closing
• Proactive engagement with customers (walk-in, text, phone calls, etc.)
• Prepare & serve gelato & complementary products
• Accurate cashiering & reporting
• Handle customer complaints and feedback with warmth and tact
• Safeguard gelato quality and ensure proper handling
• Monitor performance of freezers throughout the day
• Receiving and delivery of goods at boutique
• Cleaning & maintenance
• Submit accurate and timely reports on cashiering, inventory, etc.
• Troubleshoot any issues that may arise with relevant technical knowledge and skills
• Ensure visual merchandising and signage are according to SOP
• Guide new service crew in the learning of technical skills and knowledge, and inspire them to deliver their best
• Create a nurturing environment through positive language, feedback and teamwork
• Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• A passion for events and customer service
• Strong sense of ownership and comfortable being the on-ground decision-maker
• Excellent organisational skills, able to juggle multiple moving parts (people, equipment, timelines) at once
• Calm and resourceful under pressure, with strong problem-solving instincts
• Meticulous, with a strong eye for detail, operational and SOP compliance
• Strong communication skills, able to lead and coordinate ground staff effectively
• Willing and able to work on-site at off-site event locations, including evenings/weekends as required

REQUIREMENTS & QUALIFICATIONS

• Minimum 2 years of experience in events operations, F&B operations, or a related field
• Prior experience supervising or coordinating a team of on-ground staff
• Experience managing rosters/scheduling for shift-based or event-based manpower
• Familiarity with event equipment handling and maintenance practices is a plus
• Willing to travel to off-site event locations and rove across boutique outlets as required
• 5-day work week, shift work, including weekends and Public Holidays

SUCCESS IS WHEN

Every off-site event runs smoothly, safely, and to Company standards, and boutique operations stay consistent and well-supported on non-event days — with the right people and equipment always in place, and customers leaving delighted.