F&B Cafe Business Manager

Responsibilities

1. Commercial & Financial Performance

• Responsible for achieving the store’s annual, quarterly, and monthly revenue, cost, and profit targets.
• Responsible for analyzing store operation data to improve and increase store revenue.
• Review and analyze regular customer behaviour from loyalty program data to suggest local store strategies and improve retention and satisfaction.

2. Inventory & Asset Management

• Monitor inventory performance, including cost management, loss tracking, and discrepancy resolution.
• Lead stock planning and order review: validate material usage forecasts, order schedules, and vendor alignment.
• Ensure SOPs for inventory and asset management are implemented, maintained, and improved across the store.
• Oversee asset and material safeguarding, ensuring equipment, tools, and supplies are used and maintained responsibly.
• Leading and scheduling maintenance service, and supporting the communication with the service's 3rd party

3. Customer, Community & External Relations

• Conduct neighbourhood market research, analyze the community and consumer profiles and behaviour, and plan and execute store revenue improvement and customer engagement activities.
• Assist in implementing the company's brand activities and promoting its business philosophy and corporate culture.
• Manage relationships with customers, landlords, and store staff, handling customer complaints and feedback properly to enhance customer satisfaction.
• Lead store venue rentals and collaborations with external corporations and partnerships related to the store.

4. Team Management & Development

• Manage the daily operations and supervision of store staff, including training, on-the-job guidance, performance evaluation, and personal development.
• Improve work procedures and rules for each position within the store and update documentation of guidelines and SOPs.
• Provide management training and mentorship for Operation Partner and Store Manager candidates.

5. General

• Complete other tasks assigned by management.

Requirements

• Education Level: Bachelor's degree or above.
• Experience: Around 6 years of working experience, more than 3 years of work experience in F&B and retail industries, including at least 2 years in a managerial role.
• Skills: Proficient in office software, including slide presentations, documentation, basic Excel analysis, and professional-level English proficiency.
• Personal Qualities: Demonstrates strong leadership, analytical decision-making, interpersonal and communication skills, with effective planning and execution capabilities. Upholds high standards of integrity and possesses an entrepreneurial mindset.