F&B Cafe Operations Partner

Responsibilities

1. Store Operations Management

• Responsible for shift planning
• Able to independently lead store operations, ensuring standard operating procedures are followed, consistent product quality is delivered, and any unexpected operational issues are handled effectively
• Enforce product presentation and bar production standards to ensure consistent output across all shifts
• Strengthen and monitor the execution of service procedures, ensuring high-quality customer experiences
• Develop a clear understanding of managerial responsibilities and support the store leadership team in daily operations
• Perform other duties as assigned by store leadership or management

2. Inventory & Resource Management

• Conduct regular stock checks and maintain accurate inventory records
• Organize storage areas, enforcing clear storage and labeling practices
• Monitor asset usage and help prevent misuse or waste of store resources
• Track product losses and discrepancies during shifts and report findings for cost control
• Forecast material usage and place supply orders, accounting for delivery cycles and shelf life
• Get Daily service maintenance done and daily operation troubleshooting

3. Merchandise & Sales

• Summarize monthly merchandise sales performance and provide feedback to improve product quality and visibility and team selling focus
• Support merchandise inventory planning, including stock level monitoring, restocking needs, and promotion readiness

4. Events & Internal Initiatives

• Responsible for coordinating and supporting store-level events and internal initiatives

5. Team Support & Training

• Actively participate in training and mentorship of Associates, supporting skill development and upholding brand standards

Requirements

• Experience: More than 2 years of work experience in F&B or retail industries, including at least 1 year in a team lead or shift lead role.
• Skills: Coffee making, Certain knowledge in Bakery and Brunch, Fluent English proficiency.
• Personal Qualities: Strong interpersonal, communication, planning, and execution skills; a proactive drive to learn; genuine passion for coffee, food, or baking; and a strong work ethic.