F&B Service - Captain

POSITION SUMMARY

This position is responsible for delivering exceptional customer focused service under the direction of the Restaurant Manager or Supervisor, through adherence to local hotel policies and procedures.

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures

 

PREFERRED QUALIFICATION

High school graduate

At least 1 year experience in restaurant food service 

 

CORE WORK ACTIVITIES

• Take and deliver customer orders, consistently demonstrating high levels of customer service


• Prepare set ups for tables and/or rooms 


• Communicates to his / her superior any difficulties, guest comments and other relevant information 


• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures


• Food and beverage stock is stored in relation to hotel procedures 


• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations


• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly