IT Onsite Support

Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team. 

Why ERNI is the Perfect Place for You:  

• International Exposure: Work with global clients on cutting-edge projects.
• Inclusive Culture: Thrive in a collaborative and diverse work environment.
• Career Development: Enjoy continuous learning and professional growth opportunities.


Perks and Benefits: 

• Comprehensive Health Insurance from Day 1, ensuring your well-being from the start.

• 14 Vacation Leaves per year (pro-rated) to support your work-life balance.

• Extensive Sick and Emergency Leave Benefits – 14 days annually for outpatient care and up to 60 days inclusive of inpatient coverage.

• Full-time employment with a highly competitive compensation package.

• Opportunity to work on diverse IT projects across multiple industries.

• Access to the latest technologies, tools, and methodologies in a dynamic work environment.

• Be part of a highly collaborative and supportive team culture.

• A strong focus on maintaining a healthy work-life balance while advancing your professional growth.

Growth and Opportunities: 
• Free Training: Advance your skills through technical and non-technical training.
• Challenging Projects: Engage in complex software projects across MedTech, Industry, Finance, and Transportation.
• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.
• Recognition and Advancement: Receive acknowledgment for your efforts and opportunities for promotion.
• Open Communication: Experience transparency and value your input in our culture.

Events: 
• Connect and Celebrate: Participate in a variety of events, including leisure, summer, family, social, and year-end gatherings.


What are our wishes: 

We are seeking a motivated and customer-focused IT Support Engineer to provide dedicated on-site IT support at our Tuas facility. This role is ideal for candidates with a strong learning mindset, excellent interpersonal skills, and a passion for technology. While prior experience in all required areas is not mandatory, successful candidates should demonstrate strong potential, accountability, and a willingness to develop their technical and professional capabilities.

As a key member of the onsite support team, you will maintain IT operations, provide end-user support, and ensure the smooth delivery of technology services that enable business operations.

Some of the key qualities and competencies we would be looking for include:

• Strong customer service and stakeholder management skills.

• Basic IT operations and end-user support knowledge, including Windows, Microsoft 365, hardware, printers, and meeting room technologies.

• Ability to troubleshoot and resolve user issues independently in a fast-paced environment.

• Good communication skills and confidence in working with users across different levels of the organization.

• Ability to coordinate with regional and global support teams when escalation is required.

• Strong ownership, accountability, and willingness to learn new technologies and processes.

• Ability to support site IT activities, including infrastructure, device deployment, asset management, and office/site readiness initiatives.

• Flexible and adaptable to support operational requirements at an industrial/manufacturing site environment.

Work Environment

• This is a fully onsite position based at the Tuas site in Singapore.

• The role requires a dedicated onsite IT presence to support business operations.

• Candidates must be comfortable with daily travel to Tuas and long-term onsite assignment at the location.

• Experience or willingness to work in an industrial or manufacturing environment is preferred.
  
  
  
  

Switzerland · Germany · Spain · Slovakia · Romania · Philippines · Singapore · USA

ERNI Development Center Philippines Inc., 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines

+63 5310 1707 | www.betterask.erni | [email protected]