IT Project Manager (OSS/BSS) (1-year contract) (Ref: KH1018)

Our client is a leader in telecommunications infrastructure. It is seeking to employ an experienced professional to join them as



IT Project Manager (OSS / BSS) (1-year contract) (Ref: KHXXX)

Our esteemed client will be undertaking an implementation project of a large-scale Operations

Support System / Business Support System ( OSS / BSS ). The IT Project Manager will be

assigned and be responsible for certain functional / non-functional area(s) or project streams of

the project depending on his/her experience and work needs. For these areas, the Project

Manager is expected to work with and manage a cross-functional team, which comprises the

system integrator (SI), incumbent vendors, external business partners, internal business users

and IT SMEs, to deliver the desired business and system outcomes. The IT Project Manager will

manage these activities under the direction of the Project Director and the PMO.

The Job

1) Assigned areas of Project / Delivery Management:

 Deliver the project through to post-live support in accordance with the agreed Scope of

Work

 Ensure the alignment of the new OSS/BSS with the systems that will be retained post-live

 Partner with the SI and internal / external stakeholders in the development of the Project

Management Plan and performance KPIs

 Partner with business users and IT SMEs to deliver the project within scope, cost, time

and quality requirements

 Align the team and identify the associated inter-dependencies

 Monitor and track the status of work streams, key issues and costs

 Input into project dashboards and reports for updates on project schedule, budget and

status and update communication plans

 Track and update resources plan and provide input for resource requirements forecasting

 Review and ensure that vendor deliverables meet contractual obligations

 Ensure the timely completion of project activities and deliverables, timely escalation of

open issues, closure of all issues and the sign-offs from the respective stakeholders

 Manage the changes to the project scope, schedule and cost

 Facilitate Change Request Process with the SI

 Ensure production readiness for deployment including testing, data migration, training and

communication

2) Assigned areas of Project Risk Management

 Manage the company’s contractual obligations

 Manage and track the scope, timelines, milestones and committed deliverables closely

 Identify project risks (technical and non-technical), develop mitigation plans with the

relevant stakeholders and ensure the timely execution of the risk mitigation plans

 Ensure that project risks and potential contingencies impacting scope, time, quality and

cost of deliverables are discussed through the appropriate escalation process in a timely

manner

 Monitor, enforce and track project Hey Risk Indicators (KRIs) and Key Performance

Indicators (KPIs)

 Track and maintain the Issues Log, Risk Log and Key Decisions Log



3) Assigned areas of Stakeholder and People Management

 Manage internal and external stakeholders

 Maintain a collaborative culture

 Work with the team to solve technical and business issues

 Manage conflicts if and when they occur

 Work with all internal and external stakeholders to ensure that the interest of the company

is protected

 Obtain stakeholders’ buy-in while ensuring that they are aware of their responsibilities and

deliverables, including the associated deadlines



4) Assigned areas of Administrative Management

 Assist Project Director and PMO to oversee the project from start to finish

 Project planning and coordination of project activities, resources and equipment

 Prepare and maintain comprehensive project documentation, plans, dashboards and

reports

 Ensure all documents and trackers are up-to-date, accurate and properly filed

 Ensure all meeting minutes and action items are properly documented and reviewed

 Track and consolidate project progress from work streams

 Track project milestones and deliverables. Ensure action items are acted upon in a timely

manner.

 Monitor and track project progress and handle any issues that arise. Report and escalate

to Management as needed.

 Act as the point of contact and communicate project status adequately to all participants

 Assist in managing appropriate official paperwork, such as purchase orders, invoices etc

 Attend to any other reasonable duties as assigned



The Candidate

• Degree in Information Technology, Computer Engineering / Science or equivalent with

minimum 10 years of working experience

• Minimum 5 years of experience in Project Management in the software industry

• Have experience in requirements analysis, business process re-engineering,

development / implementation, testing, data migration, training and production cutover.

• Strong technical knowledge in the areas of software implementation, telecommunications,

and telecommunications operations.

• Proven experience in implementing OSS/BSS as part of a large-scale

telecommunications operations support system implementation

• Well-organised with attention to detail and ability to multi-task

• Motivated, goal-oriented and self-driven with a positive working attitude

• Ability to work independently and as a team

• Effective time management with analytical and logical decision-making abilities

• Good vendor management and ability to communicate fluently in English

• Great interpersonal and communication skills to work as a team

• Negotiation, mediation and people management skills

• Ability to consistently follow up with team members to accurately track and instigate

progress



• Proficient in Microsoft Office Suite, including Project, PowerPoint, Word, Excel and Visio



Interested professionals are to submit their applications and CVs in MS Word format including a

listing of OSS / BSS projects managed and implemented, project period, role in project

and number of project team members and stating current and expected salary packages to

[email protected] as an expression of their interest. We regret that only short-listed

candidates will be notified.