Key Account Manager

• As a Key Account Manager, the candidate will manage and be responsible for handling the Company’s Key accounts.


• Ensure that the company fulfills its service and performance standards as per agreed service level agreements


• Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.


• Be the point of contact for the Key Account on any matters.


• Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence


• Participate in Customer Relationship Management activities and initiatives to improve business relationships, customer retention and new businesses from existing customers with the objective of driving revenue from the respective key accounts


• Participate in Key Accounts RFQs.


• To resolve disputes and service issues effectively and amicably.


• Collaborate across departments and work in partnership with Commercial and Operations teams to deliver logistics solutions and achieve service and operational excellence.

Requirements

• Possess 3 to 4 years of experience in a similar capacity.


• Possess Tertiary qualifications.


• Experience in logistics and Freight Forwarding, preferably in Energy and Projects verticals.


• Possess commercial acumen.


• Possess effective communication and interpersonal skills.


• Able to make impactful presentations.


• Negotiation skills


• Self-motivated to achieve sales targets and KPIs.


• Driven individual


• Service oriented