L2 Production Support

Company : Jondavidson

Job Description - L2 Production Support

L2 production support
· Minimum 10 years of hands-on experience in, Java, J2EE,Struts,Spring, Oracle, Micro Service, UNIX, CTRL+M.
·         Hands-on experience in IT Operations/Production support L2/L3.
·         Experience in ITIL process and tools like Control-M is a plus.
·         Strong analytical & trouble shooting skills required.
·         Experience in Disaster Recovery planning and test execution.
·         Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
·         Experience working in financial services industry supporting mission critical applications is a big plus.

Scope of Services

Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders(Users, Development team , Vendor , Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
Act as the focal point for critical/high impact incident resolution for application systems that are in production
Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team members rotation on weekly basis. Require to be in onsite depends on issue criticality.
Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
Correlate events across multiple systems to narrow down potential root causes of problems.
Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
Manage and respond to users on timely manner for reported production issues/clarification
Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
Generate one time report as per user request/audit request
Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

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L2 Production Support

Job Description - L2 Production Support

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