[Lta-Pt] Assistant Manager, Vocational Licence (Feedback) (1-Yr Temp Contract)

[What the role is]

[What you will be working on]

Join our feedback team as we seek an empathetic, analytical, and detail-oriented professional. Your role involves managing feedback pertaining to vocational licencing matters.

We offer a nurturing and supportive environment where you'll develop essential skills through structured guidance and mentorship. While the role operates in a high-pressure environment with demanding expectations and tight timelines, you'll be well-equipped to meet these challenges through comprehensive training and team support.

Key Responsibilities:

o Handles feedback (outbound calls and emails) pertaining to Vocational Licencing matters.

o Comfortable in speaking to members of public and provide written responses as necessary.

o To work closely with both internal and external stakeholders to resolve feedback.

o Familiar with common office tools such as Microsoft office, outlook etc.

On-the-job training will be provided for use of internal systems.

o To perform any ad hoc duties as assigned.
 

[What we are looking for]

o   Experience in Customer Service is preferred.
 

o   Strong command of written and spoken English required, as all communication and feedback are primarily in English.
 

o   Ability to speak in other languages such as Mandarin, Malay and Tamil are a bonus.
  

o   Those without working experience are welcome to apply.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.