Manager, Customer Success

The ABS Wavesight Customer Success Manager is focused on overall Customer Health and success to preserve the recurring revenue of our existing ABS Wavesight Clients, creating a referenceable customer base, and maximizing incremental revenue. This also includes the ability to understand and address detailed technical and functional questions to encourage usage of the system to its full potential as well as to escalate issues that require more attention from the team.

What You Will Do:

• Demonstrate an understanding of clients’ business while aligning products and service offerings to meet customers’ business needs.
• Master software and display an ability to understand customer business problems and show/explain system solutions in a persuasive manner.
• Foster a Team Selling Environment to work with other team members to bring together the necessary resources to develop comprehensive solutions to meet and exceed customer expectations.  
• Continually develop new prospects and opportunities to build a project pipeline.
• Develop account plans for existing clients to identify new business opportunities for products and enhanced support services. 
• Stay current on market conditions, client needs, and competitor strategies within the industry to ensure ABS Wavesight is positioned to succeed. 
• Leverages internal relationships with the ABS Group and ABS Bureau to help create more sales opportunities. 
• Maintain accurate customer information within Dynamics about contacts, leads, opportunities, and pipelines.
• Should have a working knowledge of consultative selling and solution-selling methodologies.

What You Will Need:

Education and Experience

• Bachelor's degree or appropriate experience required.
• Typically requires a minimum of three (3) years of sales or account management experience.
• Maritime industry experience is preferred.

Knowledge, Skills, and Abilities

• Behavioral competencies demonstrated: dependability, integrity, persistence, adaptability/flexibility, cooperation, customer service, active listening, persuasion, social perceptiveness, and critical thinking.
• Ability to converse with prospects at all levels, including executive or owner level.
• Working knowledge and understanding of Microsoft Word, Excel, PowerPoint, and Dynamics CRM.
• Proven proficiency and experience in generating proposals and commercial contract negotiation are essential.
• Must be able to travel frequently to visit clients and prospects. 
• Obtain a working knowledge of the ABS Health, Safety, Quality, and Environmental Management System.