Manager, People Services (Specialised Services)

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 Responsibilities

1. Performance Improvement Plan Coordination – 45%

• Manage operational coordination of PIP cases initiated through approved HR processes and channels.
• Validate completeness of requests and required documentation against established process requirements.
• Coordinate with managers, HR Partners, and Employee Relations stakeholders to support timely initiation and administration of PIP activities.
• Support preparation, distribution, and tracking of approved PIP documentation using standardized templates.
• Maintain accurate records of PIP start dates, review milestones, progress checkpoints, and planned completion dates.
• Send timely reminders to managers and designated HR stakeholders regarding scheduled review meetings and pending actions.
• Monitor outstanding documentation, acknowledgements, and required follow-ups.
• Coordinate extensions, modifications, or closure documentation only after appropriate authorization.
• Maintain accurate and confidential case records in approved HR systems.
• Escalate overdue actions, process exceptions, employee concerns, or policy-related questions to designated HR or Employee Relations Partners.
• Support reporting on PIP case volumes, process timeliness, milestone adherence, and administrative completion.

2. New Leader Integration Program Delivery – 35%

• Manage New Leader Integration service requests received through ServiceNow.
• Validate eligibility for People Services assistance in accordance with established program guidelines.
• Guide newly hired or promoted leaders through the Leader Integration Toolkit and available service options.
• Provide coaching on standard integration materials and preparation activities.
• Coordinate creation and distribution of pulse surveys for eligible leader teams.
• Monitor survey participation and analyze responses using approved tools and methodologies.
• Prepare structured feedback summaries highlighting common themes and potential alignment gaps.
• Coordinate discussions with leaders to review survey findings and prepare integration meetings.
• Facilitate standard leader-team integration sessions when requested and authorized.
• Support documentation of agreed follow-up actions while maintaining leader accountability for implementation.
• Coordinate with the Talent COE and HR Business Partners when specialist intervention is required.
• Ensure appropriate ServiceNow case documentation and closure.

3. HR Stakeholder Coordination – 10%

• Act as an operational point of contact for managers, HR Business Partners, Employee Relations, and Talent COE stakeholders.
• Provide process guidance, status updates, and administrative support.
• Coordinate cross-functional handoffs and escalate unresolved issues.
• Maintain professional relationships with senior leaders and regional HR teams.
• Ensure sensitive information is shared only with authorized stakeholders.
• 4. Service Delivery, Reporting & Continuous Improvement – 10%
• Maintain operational trackers, service dashboards, and process documentation.
• Monitor established SLAs, turnaround times, and case quality.
• Identify opportunities to simplify workflows and improve manager self-service.
• Support development of ServiceNow knowledge articles and standard operating procedures.
• Identify automation opportunities for notifications, tracking, and reporting.
• Support audit readiness through accurate documentation and appropriate access controls.
• Participate in process reviews and continuous improvement initiatives.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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