Program Manager

Staffing

• Develop a strong, diverse bench of instructional talent (instructors) to staff current and future cohorts
• Identify and select qualified industry professionals with promising instructional capabilities, including matters of diversity, inclusion, equity, and justice in teaching and learning, to ensure the best practitioners are hired for instructional roles
• Partner with the Country Manager, CEO to achieve profit margin goals through accurate financial forecasting and strategic hiring
• Plan and staff appropriate instructional teams to ensure they are the right size and mix to meet the needs of diverse learners (eg. Professionals from the financial markets; financial advisors, wealth managers, dealers and remisiers, investing public, etc)
• Partner with colleagues in Sales, Delegates/ Students/Client Success to support a responsive feedback loop that delivers consistent messaging to learners throughout their journey

Onboarding

• Facilitate onboarding for each instructional team member that sets them up for success on day 1 by orienting them to the curriculum, internal processes, their team, and basic adult learning theory & instructional practices they can use to effectively support diverse learners

Coaching & retention

• Maintain coaching relationships with instructional team to ensure positive classroom culture and successful learning outcomes, and strategize opportunities to support delegates who have diverse learning needs
• Work with other delivery colleagues (marketing and sales) to ensure delivery quality targets are met and all stakeholders are informed and actively coordinating on supporting individual delegates
• Implement standards of instructional quality with individuals and teams of instructors
• Observe instruction and provide coaching to address issues and support continuous growth of instructors on instructional delivery and classroom culture.
• Monitor and manage course quality and progress by regularly reviewing student learning, experience, and feedback and formulate action plans based on data
• Cultivate meaningful, honest relationships with each instructor to work together on shared goals
• Understand each instructor’s goals and needs and problem solve on ways to better improve their experience and support their development

Improving and innovating the instruction function

• Serve as a leader within the global Instructor Management community: model best practices for instructor management, serve as a resource and mentor for other IMs, design, and pilot new processes and instructional quality supports with your instructors, and contribute to or lead global initiatives

Qualification

• Experience in successfully managing multiple team members, ideally from a university, educational or corporate training setting
• Demonstrated success as a people manager who inspires, develops, and empowers direct reports
• Experience leading hiring processes, including sourcing candidates and conducting interviews that select effective candidates
• Experience delivering and facilitating learning or training experiences, ideally for adult learners
• Ability to effectively evaluate instruction and provide actionable coaching to improve student learning
• Ability to proactively identify opportunities for improvement and devise creative and practical solutions, even in ambiguous situations
• Ability to navigate and lead others through challenging interpersonal situations, including necessary conversations to support individual growth and team goals

Required Competencies

• Experience with applying and maintaining IBF (Institute of Banking and Finance) grants and course accreditation, SkillsFuture Credit Claims
• Plan & align
• Attracts top trainers / talents (eg in Anti-Money Laundering, Know Your Customers, Compliance, Wealth Management, Chartered Financial Analyst, Chartered Financial Planner, Financial Advisory, etc)
• Develop talent
• Interpersonal savvy
• Technical skill: Developing instructional leadership
• Cultivates innovation

Ideal Candidate

• The ideal candidate would be someone from an IBF (Institute of Banking and Finance) Accredited Training Provider, University or Adult Training provider
• At least 5 years of experience in education field (Adult Learning)
• Possess an ACTA/ACLP Certification