Regional Ecommerce Operations Coordinator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW YOU WILL MAKE AN IMPACT 

Reporting to the Regional Ecommerce Operations Assistant Manager, you will assist in end-to-end operations of both Cartier Ecommerce (Ecom) Operations and Staff Sales Process in SEAO region. 

Your key responsibilities include: 
 

Staff Sales Order Management

• Act as the primary point of contact for all internal staff purchases across SEAO 

• Manage end-to-end fulfilment of orders for all staff sales 

• Handle staff inquiries on stock availability, delivery lead time 

• Manage stock transfers between networks and markets to fulfil staff sales orders

• Coordinate with logistics and warehouse team for final mile deliveries

• Maintain accurate records in SAP to ensure all pricing, discounts and shipping details are correctly applied    

• Work with HQ on catalogues and prices updates and ensure accuracy across all markets

E-Commerce Sales Order Management

• Support daily Ecom operations by handling delivery inquiries and ad-hoc requests from CRC 

• Coordinate with warehouse and logistics to ensure timely dispatch and delivery 

• Manage packaging replenishments across markets according to their needs

• Monitor and manage stock transfers from other networks to fulfil Ecom firm orders 

• Create purchase orders for HQ and monitor delivery to ensure timely receipt in SEAO

• Maintain accurate inventory on all platforms, especially for markets with manual flows to ensure stock optimization on the websites

• Proactively monitor automated workflows to prevent bottlenecks 

Data Integrity & Reporting

• Maintain meticulous records of all transactions and operational KPIs

• Update weekly and monthly reports on order volumes, and statuses of open orders

• Identify bottlenecks and propose improvements to workflows

YOUR PROFILE/KEY SKILLS

• 1 to 3 years of experience in e-commerce operations, supply chain or related functions, with experience managing regional scope

• Familiarity with ERP systems (SAP) and e-commerce backend is a significant advantage 

• Strong organizational skills, including multitasking, planning, and prioritization

• Good interpersonal and communication skills (verbal and written)

• Exhibit excellent attention to detail and apply structured approach to problem-solving

• Resilient under pressure and skillfully handling competing deadlines

• Able to collaborate with diverse stakeholders across functions

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