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Sales Operations Analyst (IT/Telecom/High Tech)

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Job Description - Sales Operations Analyst (IT/Telecom/High Tech)

Responsibilities:

  • Take lead role in forecasting activities across different business units and countries, working with various functional teams to improve the processes.

  • Provide accurate sales forecasting, track pipeline movements, and track the performance of key performance levers.

  • Support weekly Sales Forecast Review work through data preparation/commentaries.

  • Submit accurate Order Intake and Sales Forecast on monthly basis.

  • Monitor and control monthly sales landing to ensure forecast accuracy.

  • Assist in ad-hoc reporting and support scenario analysis as needed.

  • Support leadership team on Quarterly Business Review (QBR) and Annual Planning preparation

  • Support regional execution of priority strategies initiatives.

  • Prepares and presents value-added analytical reports to management.

  • Enhance, develop, and review KPI and dashboard reporting for sales team.

  • Provide effective CRM support and train the sales team on role specific functionality and any new enhancements that are completed.

  • Provide SIP Quota setting support to sales team to facilitate timely and accurate quota setting.

  • Oversee entire sales process and ensure that systems operate smoothly.

  • Monitor daily operations and address potential issues when they arise.

  • Be an escalation point that enable the sales team in their day-to-day challenges.

  • Share findings with Business Operations Managers and sales team members.

  • Provides input into potential process improvements for tasks and processes.


 

Requirements:

  • 1-4 years relevant experience in the field.

  • Strong knowledge of numerical analysis and reporting - including compiling, calculating, and analyzing numbers.

  • Advanced Microsoft Excel skills.

  • Experience with forecasting models.

  • Able to work under pressure.

  • Works under minimal supervision with the ability to independently determines and develops various approaches to solutions.

  • An exceptional high EQ with the ability to manage all levels of stakeholders and complexity within a matrix organization.

  • Ability to adapt quickly and effectively to changing environments and initiatives.

  • Strong problem-solving skills.

  • Demonstrate sound judgment and common sense.

  • Strong in mapping processes and developing process roadmap.

  • Detail oriented with the ability to consistently produce a high level of accuracy.



  • Knowledge of data warehouse concepts and a reporting software ( Business Objects is preferred)

  • Sales Incentives Plan (SIP) - Experience working with an Incentive Compensation Management system is desired as well as SIP administration and strategy experience.

  • CRM - Experience with supporting, reporting, and developing dashboards within a CRM platform, preferably Microsoft Dynamics

  • Travelling required as and when needed.


 

 
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