Senior Customer Service Associate, Group Contact Centre

Company : National University Health System

Job Type : Full Time

Singapore

Job Description - Senior Customer Service Associate, Group Contact Centre

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

Minimum Diploma in any discipline.
Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
Able to communicate fluently in English and Mother Tongue
Able to read and write fluently in English
Pleasant and cheerful personality with good interpersonal skills
Able to adapt to fast pace working environment
Computer literate and good typing skills
Able to multi-task and work under a stressful environment
Willing to work on rotating shifts, including PHs and weekend and be available for standby duties when required

Working Location: Ng Teng Fong General Hospital / The Synergy

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Senior Customer Service Associate, Group Contact Centre

Job Description - Senior Customer Service Associate, Group Contact Centre

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