Senior Enterprise Support Engineer (Capital Markets)

You will work  with Windows client fleet management and on small projects with the IT Infrastructure Services team. As a Senior Enterprise Support Engineer, you will have the opportunity to combine your knowledge in customer support and troubleshooting with a problem-solving mindset to solve business issues. You will be expected to identify improvement opportunities to processes and systems and work on implementing solutions to those. Y ou will need to be able to both assist with user and systems-related issues and remediate them from reoccurring. Other responsibilities include: 

• Act as the first point of contact for users seeking support or placing requests


• Log and work on incident tickets, user requests and systems alert management


• Deal with a range of trading-related systems and equipment in a fast-paced environment


• Automate, standardize and allow users to self-service processes via scripting, systems and creating quality documentation


• Build trust and relationships with all users to understand needs and priorities


• Perform periodic audits to the environment enforcing security and standards

Job Requirements

•   Minimum 5 years of experience working in a Service Desk related role: Level 1, 2, and some experience with level 3 3 Support is necessary.


• Experience with Microsoft Windows operating system, Office suite, Microsoft stack and associated technologies (AD, DNS, Group Policy, DHCP, etc) and exposure to VMWare & Basic Network troubleshooting (LAN, WAN, and switches)


• Demonstrated experience in the management of user access to systems and services, including printers, audio and visual equipment


• Specific experience of SOE image creation and installation (including desktop-unattended)


• Familiarity with provisioning systems such as SCCM


• A genuine passion for IT support, a true love of customer service and a can-do attitude


• Excellent verbal, written and interpersonal communication skills

Some Benefits

• The chance to work alongside diverse, intelligent and driven peers in a rewarding environment


• We offer competitive remuneration, including: an attractive bonus structure and additional leave entitlements


• Training, mentorship and personal development opportunities


• Gym membership plus weekly in-house chair massages


• Daily breakfast, lunch and snacks


• Regular social events including an annual company trip