Senior Operations Executive

Job Responsibilities

• Provide operational support for application processing and administrative services.
• Attend to enquiries, explain application requirements and assist with the processing of applications submitted online or over the counter.
• Coordinate with internal teams and technical support personnel to resolve system issues and service requests.
• Arrange the delivery of official documents to relevant parties and track delivery status to ensure timely completion.
• Support process improvements and updates to standard operating procedures.
• Coordinate with relevant stakeholders and external agencies on case-related matters.

Job Requirements

• At least 3 years of relevant working experience.
• Strong customer service experience with members of the public and external stakeholders.
• Able to travel to different locations across Singapore for work-related duties, with transport expenses reimbursable.
• Good verbal and written communication skills.
• Able to work under pressure, independently and as part of a team.
• Self-motivated, resourceful and able to resolve issues effectively.
• Proficient in IT systems and related applications

Duration/Working Hours:

1 year (Immediate) 

Mon to Thu : 8.30 am to 6.00 pm

Fri : 8.30 am to 5.30 pm

Sat : 8.30 am to 1.00 pm (rostered on average twice a month, off-in-lieu will be granted)

** We regret to inform only shortlisted candidate will be notified.