Service Associate - Concierge (Bellman)

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for Bellman to join our team! 

The Bellman is responsible for delivering a warm welcome and seamless arrival and departure experience for guests. This includes handling luggage, providing information and assistance, and maintaining the cleanliness and order of the lobby and porte cochere. The role supports Shangri-La’s service standards and contributes to guest satisfaction and operational efficiency.

Key Responsibilities:

• Guest Services & Concierge Support
  
  
  
  • Greet all guests entering and leaving the hotel in a courteous and professional manner.
  
  
  • Assist with luggage delivery, storage, and retrieval, ensuring safe handling at all times.
  
  
  • Provide lobby door coverage and assist with guest transportation needs.
  
  
  • Respond promptly to guest requests and coordinate with relevant departments for timely service.
  
  
  • Maintain awareness of hotel events, VIP movements, and occupancy levels.
  
  
  
  


• Operational Excellence
  
  
  
  • Ensure the lobby and porte cochere are clean, tidy, and appropriately staffed.
  
  
  • Record and follow up on guest feedback and service issues using DR3.
  
  
  • Complete all required training and maintain up-to-date knowledge of hotel procedures and programmes.
  
  
  • Adhere to key control, safety, and security protocols.
  
  
  
  


• Teamwork & Communication
  
  
  
  • Participate in daily briefings and departmental meetings.
  
  
  • Foster a positive and productive work environment.
  
  
  • Support colleagues in delivering consistent, high-quality service.
  
  
  
  


• Sustainability & Community Engagement
  
  
  
  • Uphold environmental initiatives and participate in corporate social responsibility (CSR) programmes.
  
  
  
  

Key Requirements:

• At least 1 year's working experience in front facing departments within the hospitality industry.