Service Now Engineer

Service Now Engineer

Important Information

Location: Singapore

Key Responsibilities

• Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.


• Manage and maintain CMDB health, governance, and data relationships.


• Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking.


• Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow.


• Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions.


• Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools.


• Perform platform upgrades, enhancements, troubleshooting, and production support activities.


• Ensure adherence to ITIL processes and ServiceNow best practices.


• Prepare technical documentation and provide operational support when required.

Key Requirements

• Strong hands-on experience in ServiceNow ITSM.


• Good experience managing CMDB and CI relationship mapping.


• Experience in ITAM including hardware and software asset management.


• Hands-on experience in ServiceNow workflow development and scripting.


• Knowledge of Discovery, IntegrationHub, MID Server, or APIs is preferred.


• Familiarity with ITIL processes and enterprise IT operations.


• Good stakeholder communication and problem-solving skills.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality