ServiceNow Solution Consultant

Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest -growing Elite services partners, and due to our rapid
growth, we need a Solution Consultant.

The Solution
Consultant provides technical support to the sales team and
provides prospective customers with product and solution
advice. The primary role of the Solution Consultant is to gain
an understanding of the business problems customers are trying
to solve whilst staying agnostic to the technical solution.
The Solution Consultant will drive customer education around
the power, flexibility, and ease -of -use of the ServiceNow
platform.

We Hire for Culture
First:
Our people are global
go -getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.
 
We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at -risk components based on experience and
the market.Other companies give you a job. We give you opportunity.

Key
Responsibilities

• 
  Assist sales in
  the qualification of customer requirements through
  discovery.
  
  
• 
  
  Demonstrations
  of the product, both standard and tailored,
  to prospects and existing customers, via
  onsite visits or web
  conferencing.
  
  
• 
  
  Generation of
  product demo scripts and scenarios and maintaining
  demonstration environment.
  
  
  
  
• 
  
  Scoping and
  delivering Proof of Concept of Value engagements with
  prospects.
  
  
• 
  
  Responding to
  Request for Information/Proposal
  documents.
  
  
• 
  
  Staying current
  on product developments to a level required for demo and
  POC.
  
  
• 
  
  Supporting
  Marketing events – user conferences, trade shows, webinars
  etc.
  
  
• 
  
  Staying current
  on competitive analyses and understanding differentiators
  between the company and its
  competitors.
  
  
• 
  
  Responsible for
  understanding business and technical problems addressed by
  the products including key regulations, business drivers,
  evolving business needs, security
  etc.
  
  
• 
  
  In conjunction
  with Sales and Delivery Services, participate in internal
  handoff meeting - communicate commitments, expectations,
  etc. in preparation for the
  project.
  
  
• 
  
  ServiceNow
  subject matter expert at executive marketing
  events.
  
  
• 
  
  Contribute to
  the continual improvement of Delivery and
  Advisory Services processes as well as the
  maturing of the different portfolios,
  capabilities, expertise, and best practices in
  consideration of customer needs and
  requirements.
  
  
• 
  
  Ensure all time
  is recorded accurately and keep calendar up -to -date with
  scheduled activities.
  
  
  
  
• 
  
  
  Other
  duties and responsibilities as
  assigned.
  

Requirements

• 
  At least 3 years’
  experience with functional analysis around IT software and
  business processes.
  
  
  
• Degree or
  equivalent, preferably B.E. in Computer Science or IT, and
  proven experience in technical consulting
  roles.
  
  
• Demonstrated
  technical expertise in web technology and the ability to
  learn new technology.
  
  
  
• Communication and
  presentation skills to include technical and business
  concepts.
  
• 
  ITIL V3/4 Foundations
  certification.
  
  

Professional skill
requirements

• 
  
  Demonstration
  experience covering technical and value
  needs
  
  
• Ability to
  understand good design practices with both process and
  ServiceNow.
  
  
• Good listening
  skills, respecting others' point of view and takes
  ownership of contributing the required input while
  demonstrating strong communication skills (written,
  interpersonal, and presentational).
  
  
  
  
• Demonstrated
  interpersonal skills, customer -centric attitude, ability to
  deal with cultural diversity.
  
  
  
  
• Ownership,
  accountability, and attention to detail in all work
  efforts.
  
  
• Understanding of
  project lifecycle including sales, the transition to
  delivery, and delivery execution.
  
  
  
  
• Maturity,
  professionalism, and judgment; ability to excel with minimum
  supervision.
  
  
• Commitment to
  customer satisfaction
  
  
  
• Familiarity with
  organizational change management
  concepts.