Solutions Engineer (Project Services & Operational Excellence)

The Solutions Engineer will lead the design, development, and implementation of various new and extended service & solution offerings, ensuring seamless integration into overall enterprise system requirements. This role requires a creative and critical thinker who excels in both technical and business environments, with a focus on driving innovation, technical excellence, and aligning architecture solutions with business goals. The Solutions Engineer will also play a key role in building a robust partner and vendor ecosystem, collaborating with external parties to co-create viable solutions for clients and tender opportunities. This position requires strong leadership in identifying and establishing the best practices and emerging technologies while mentoring junior staff.

Job Responsibilities

• Technical Leadership & Solution Design
• Lead the design and implementation of end-to-end service solutions, including infrastructure and application-related components.
• Create and deliver high-quality solutions tailored to meet clients' business needs and technical challenges.
• Ensure alignment between business goals and technology solutions & services, by translating business requirements into technical specifications.

• Partner Ecosystem Development

Consultation and Pre-Sales Oversight

• Work closely with customer success consultants and service delivery teams to understand detailed technical requirements and contribute to solution design.
• Provide technical guidance during the sales and business development lifecycles, including identifying opportunities, preparing proposals, and supporting sales efforts.
• Prepare solution presentations, proposals, and proof-of-concept materials to articulate how the solutions fulfill client needs.

• Project Management and Delivery Oversight
• Oversee the entire project lifecycle from solution design to implementation, ensuring that projects meet technical standards, timelines, and budgetary constraints.
• Align architecture deliverables (e.g., Statement of Work, designs, and schedules) with contractual terms to ensure clarity and agreement.
• Collaborate with Customer Success and Service Delivery teams to ensure a smooth transition from solution design to execution and post-implementation support.

• Innovation and Technological Advancement
• Remain updated on technological advances, industry trends, and market developments, to recommend and lead the adoption of best practices and emerging technologies in the IT ecosystem.
• Propose and implement innovative solutions to resolve unique and complex technical challenges with long-term, organization-wide impact.

Mentoring and Technical Guidance

• Provide mentorship and technical leadership to junior team members, promoting knowledge sharing and skills development.
• Serve as a technical expert and consultant across the organization to ensure high-quality architectural standards and practices are followed.

Qualifications and Skills set:

Education:

• Bachelor’s Degree in IT, Computer Science, or a related field.
• Relevant advanced technical certifications are highly desirable.

Experience

• At least 4-6 years of experience in Solutions Engineerure, infrastructure, or systems design roles.
• Proven track record of designing and delivering complex solutions involving multiple technologies across various IT domains, including networking, systems, cloud, and cybersecurity.
• Experience in working with partners, vendors, or external ecosystems to co-create solutions.
• Strong experience in supporting large-scale projects, particularly in responding to bids or proposals.

• Opportunities for professional development and career growth
• A collaborative and supportive work environment
• Exposure to different technical projects and technologies