Job Responsibilities
- Perform desktop, printing and related support.
- 1st/2nd level support and resolution, including technical issues involving desktop clients and hardware issues.
- Provide technical service to end users, troubleshooting issues related to laptops and printers
- Manage Windows XP, Windows Vista, Windows 7, MS Office Applications, network connectivity, printer mapping etc.
- Manage email messaging configurations and troubleshooting issues for Outlook.
- Provide installation, repair and preventive maintenance serivces on client's copiers
- On site troubleshooting on hardware and software solutions related to copiers
- Servicing of Servers,Windows PC,Macbook and Ipad
- Distribution of paper to copiers as required
- Ad hoc duties as assigned
Job Requirements
- Diploma / NITEC Qualification in Computing or similar
- Must be comfortable to be stationed in specific client's site for long period of time
- Main service provider to chinese client. Knowledge of basic Mandarin dialects is essential
- Good knowledge in software applications, preferably with networking proficiency
- Positive attitude and great customer service
- Independent and good team player
- Technical experience in the photocopier industry will be an added advantage