Support Engineer Intern

Make an Impact by:

• Responsible for the installation and daily operations support for facility management of client 
  platforms to meet agreed business needs & service levels.


• Perform troubleshooting for client platform related problems


• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of 
  incidents escalated.


• Provide timely status updates to relevant parties.


• Perform service request related to client platforms.


• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties


• Involve in client platform implementation/upgrade project.


• Perform Desktop Support services to users  


• This includes receiving, prioritizing, documenting and actively resolving end user help 
  requests and escalating incidents when necessary to maintain customer satisfaction and SLA 
  expectations.  


• Perform imaging/re-imaging  


• Perform asset inventories  


• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)  


• Updates Incident records  


• Creates and updates work instructions (where necessary)  


• Document standards and procedures (where necessary) 

Skills for Success:

• Nitec/Higher Nitec/Diploma in an IT-related discipline


• Desktop troubleshooting skills


• Good communication and interpersonal skills


• Good spoken and written English


• Preferably 1 year of enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software


• Familiar with the use of iOS and Android devices.


• A good team player with good communication skills