Online Customer Support Advisor

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Job Description - Online Customer Support Advisor

Job summary
Respond to customer problems, inquiries, and complaints via live chat, email, and phone Handle problems, inquiries & complaints and provide appropriate solutions Maintain high customer service standards
Job seniority: entry level
• Identify and escalate high-risk accounts • Complete allocated daily tasks • Follow internal practices for customer inquiries • Investigate and resolve inquiries, complaints, and problems • Stay updated on product knowledge • Follow internal procedures for problem resolution • Identify customer needs and provide solutions • Ensure compliance with regulations and policies • Complete final due diligence checklist • Support other functions within the business
• Matric qualification • Prepared to work night shifts on a rotating basis • Own transport • High computer literacy • Ability to work flexible hours as needed • Complaint handling experience • Desirable: KYC experience • Previous office experience • Good interpersonal skills • Confident manner • Ability to multitask and manage time effectively • Attention to detail • Strong phone contact handling skills • IT competencies, especially Excel • Problem-solving skills • Ability to work independently and motivate others • Methodical and well-organized
Key Skills Needed
• Computer literacy • Interpersonal skills • Attention to detail • Strong phone contact handling • IT competencies • Problem-solving • Time management • Multitasking • Strong listening skills • Motivational skills
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