Financial Service Collections Advisor

What Your Day-to-Day will Look Like:

📞 You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. All customer contacts should be dealt with efficiently, meeting or exceeding the expectations of the company. You’ll be reporting into a Team Manager, most of which will have started as an advisor themselves, so they are in the best placed position to support you.   You will be working towards various Key Performance Indicators and have individual and team targets to aim for.

What Amazing People Will Bring to the Role:

🤩 You are a person who is passionate about collections and dealing with vulnerable customers. You are forward thinking and driven to always be your best. You have 1-2 years' experience in collections , financial services, or call center roles within the UK market, particularly involving credit cards and loans, and many more. Your highest grade passed is Matric/Grade 12. You thrive off genuinely wanting to help people with issues they're experiencing, and have great listening skills, communication and empathy. Proficiency in negotiation techniques, problem-solving, and decision-making within regulatory constraints specific to credit and lending products. You have an inquisitive nature and get satisfaction from resolving issues. You embrace change and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positive thinker. Full training is given, and coaching continues throughout your career. We don’t expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Collections Advisor. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. 

Who are the Sigma Family?  

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.  

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏖 15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

🏆 Monthly, Quarterly and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🤑 R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

🩺 Discounted optional Medical Insurance.

🚌 Free and convenient transport options to make travelling a breeze.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.