Journey Specialist

We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world's wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities. We are the pioneering collective increasing the world's iconic wilderness, bringing guests to discover the beating pulse of Earth's ultimate, untamed places. With purpose at the heart of our culture, working for Wilderness is not just a job, and our successes have only been made possible thanks to the dedication and passion of our employees who continue to push the boundaries in conservation tourism. Combine this with the significant investment we make in training and mentoring our staff, alongside the generosity of spirit that they are so renowned for, it is not surprising that we continue to attract people from all walks of life to join our family and our journey to make a positive impact.Detailed Responsibilities Develop relationships with the UK Operations Specialists Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments from the ops specialist to the booking to ensure that the client's trip is booked and planned perfectly. Continuous communication and excellent service delivery to the Ops specialist at all times. Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with Ops specialist (if and when required). The Booking Ownership & confirmed bookings in accordance with company procedures Once sales confirms a booking in writing, a deposit invoice is to be sent and booking handed over to the Operations Specialist to action - Once payment is receipted, confirm all services required and to cancel those services not needed in the system and relevant AP provider. Working with UK Ops to ensure that the clients trip is booked and planned perfectly use this skill to build strong connections with all supplier reservations teams, nurture these relationships in order to help get more benefits when engaging regularly with them. Ensure the applicable specials are loaded correctly and confirmed by the supplier Ensure that the deposit requirements in the WW match what the AP advises on the quote to mitigate exposure risk in each booking. Process any additional changes/updates after confirmation to the itinerary. Confirm that all services not required have been cancelled prior to invoicing final invoice. Qualification: Matric certificate - with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality is advantageous. Experience: 4-5 years' with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry. In depth knowledge of Southern Africa & East Africa Personal or educational travel experience in the above areas advantageous. Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word) Proven English literacy. Working knowledge of TourPlan and WETU or similar booking/operating system. Excellent attention to detail.