M-KOPA - QUALITY ANALYST

SUMMARY:

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities: POSITION INFO:

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities:

• Validate information captured by the Agents are correct.
• Validate sales are compliant.
• Validate all required information were disclosed
• Customer Focus;
• Excellent analytical skills;
• Good interpersonal skills;
• Excellent listening skills;
• Results driven with a focus on quality and customer service;
• Applicants need to be fluent in the African languages

• Matric
• Minimum 1 year call centre industry experience
• FAIS, Compliance or QA related experience
• Excellent time management skills
• Detail orientation
• Deadline Drive
• Excellent Analytical skills
• Excellent Listening skills
• Results driven with a focus on quality and customer service;
• Applicants need to be fluent in the African languages