Operations Manager

Key Responsibilities:

• Ensure that debriefing and pre-briefing standards are adhered to
• Maintain branch efficiencies
• Ensure optimized staff utilization
• Take full control and responsibility of all staff and their duties
• Ensure all staff follows all company processes and procedures
• Handling operational queries and problems timeously and efficiently
• Ensure that Debriefers debrief thoroughly according to Debriefing Procedure
• Ensure that Debriefers check vehicles thoroughly in the logbooks and report damages to Fleet Manager immediately
• Ensure Customer service levels are met at all times
• Full on Operational management
• Utilizations and reports
• Customer Complaints
• Wages
• Tracking Reports
• Staff Reporting
• Where necessary train and develop staff
• Telesales and Direct Sales Calls
• Telesales are to be done on a regular basis to liaise with customer needs and follow up on current and potential hires
• Sales calls are done regularly with the sales reps, ensure that 5 customers have been visited every week
• Turndowns / Fleet Resources
• Eliminate turndowns by ensuring correct utilizations and keep record of turndowns
• Ensure that fleet resource requirements meet with the customer demand
• Ensure that fleet resource requirement is met with the customer demand
• Administration
• Contracts
• Control of contract is vitally important, ensure that no contract is mislaid or lost
• Contracts must be completed in full, do audits on a regular basis
• Ensure that the contracts filter through regularly to the debriefing department and admin department for closure
• Ensure that contracts filed are in the correct files
• Insurance group
• Ensure that the housekeeping standards are of a high standard
• Assist in operations as and when required
• Handle any invoice queries that arise from time to time
• From time to time visit the driver ablutions to ensure proper housekeeping
• Do regular walks in the yard and workshop area

 
Minimum Requirement:

• Grade 12
• 5 years Management Experience in Operations within a Truck Rental industry

 
Knowledge:

• Knowledge of all functions of logistics which will impact the entire organization
• Knowledge of strategy pertaining to logistics
• Knowledge of latest developments in the logistics field
• Knowledge of logistic systems and techniques applicable across administration broad range of disciplines / functions in the organisation

 
Skills:

• Able to develop and implement logistic systems and techniques which will impact on the organization as an administration whole
• Able to manage all functions of logistics in the organization
• Able to determine and develop logistic strategy for entire organisation

 
Do you fit this profile and have the experience required for this role? Then we want your CV!

 
In sending your CV, you confirm that you have read and understood our POPI Policy found on our website .  Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise we will contact you and request your permission to submit your information.