People & Purpose - Learning & Development Business Partner - Manager

Deloitte  is a leading global provider of Audit & Assurance, Consulting, Financial Advisory, Risk Advisory, Tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organisation”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 457,000 people make an impact that matters at 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Job Description

Main Purpose of the Job:

The Learning & Development Manager [Learning Business Partner] will be responsible for collaborating with our business stakeholders across the Africa Member firm (AMF) to coordinate and organize learning events and initiatives for new and existing employees.

The L&D Manager will work closely with our service line or enabling functions, to build a deep understanding of their strategies and enable identification and diagnosis of capability gaps which will affect the business from achieving its goals.

The role will advise the business on suitable learning solutions which will drive business and individual performance whilst building strong relationships with a complex range of stakeholders - collaborating and challenging to ensure best learning solutions are delivered.

Responsibilities:

• Build strong partnerships with business leaders in service lines/enabling functions to understand their businesses’ learning needs and ensure targeted solution development.
• Proactively diagnose business challenges and opportunities for learning and/or development, tailoring solutions for specific business needs.
• Understand business goals and growth strategy and translate them into learning offerings supported by a needs assessment approach whilst acting as a source of knowledge to the business in the area of expertise.
• Balance unique service line/enabling function needs with firm-wide initiatives and strategy to create optimal learning solutions and plans.
• Act as a strategic business partner, trusted advisor and learning consultant to business stakeholders and operate in alignment with HRBPs for a complex, diverse, multi-business portfolio.
• Analyse performance needs, uncover root causes that contribute to business learning needs, investigate alternative options and propose solutions whilst bringing a local, cultural and/or specialised business perspective to the table.
• Partner with line leaders and employees to drive the development and execution of employee individual development plans and ensure adoption of local and global standards.
• Champion good learning practices, disruptive learning solutions and advancements in social and digital
• learning which can be applied to learning initiatives across the business to promote positive employee experience.
• Monitor and evaluate our learning curriculums in terms of learner experience and business impact, driving a culture of continuous improvement.
• Own the service line/enabling function’s annual L&D plan and end-to-end delivery of blended learning initiatives for career milestone and leadership programs, including in-person events, online learning paths and on-the-job experiences.
• Use data and insights from performance management, talent & succession management and assessment processes to gain insights to the business, capability gaps and learning needs and demonstrates value of learning interventions by linking to the business objectives.
• Drive application of learning policy, promote a culture of compliance with all learning activities and provide regular status updates to L&D management and the business.

Qualifications

• Bachelor’s degree in Human Resources or related discipline
• Post graduate degree is preferred.

Experience:

• At least 6-8 years of relevant experience in L&D with ability to design curriculum, perform learning needs analysis and training vendor evaluation.
• Ability to integrate business strategy into the design and development of an annual learning plan.
• Results-driven with strong leadership qualities.
• Good knowledge of Skills Development and BBBEE legislation, practices and processes.
• Proficiency and hands-on experience with the Learning Management System [SABA SBX].
• Excellent personal organisation and the ability to cope with extremely fast-paced environment and high volumes of work whilst maintaining quality and productivity.
• Ability to communicate complex information, verbally and in writing, concisely and in a manner, which drives people to act.

Additional Information

Note:

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. 

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. 

Our purpose

Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. 

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. 

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.