Pharmacist Assistant QPB

Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharmacies, while United Pharmaceutical Distributors (UPD) is South Africa's leading full-range national pharmaceutical wholesaler.Responsibilities Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines Administration of scripts and or any other claiming/capturing related procedure Accurate and complete handling of all profiles worked on Interact with health care professionals where needed Problem solving and follow up of queries Duties Interact with customers via telephone or other means regarding medication and Healthcare Services Accurate capturing of scripts received at the Central Pharmacy centre Handling of queries regarding prescriptions Patient Profile management Assist with Chronic authorizations Liaison with all other departments Ad hoc requirements as per operational requirements Knowledge: Product knowledge (including OTC) SAPC and relevant legal knowledge Sound knowledge of the chronic authorization process and procedures Customer service orientated Ethical working practice and compliance Skills: Computer literacy (MS Office) Customer service orientated Team Player Integrity Accuracy and attention to detail Computer literacy (MS Office) Must be bilingual (with English being one of the requirements Must be able to work with patients and be adaptable to assist with various departmental duties Be able to use initiative in order to provide patient satisfaction Effective time management skills Adaptability Positive attitude Be able to work under pressure Experience: Minimum 1 year in the role of Pharmacist Assistant Post Basic Education: Further Education and Training Certificate Pharmacist Assistance (Essential)