Senior HR Generalist

MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ human development sector (MORE Campus & MORE Field Guide College). Our non-profit arms through which we deliver our corporate social and environmental responsibilities are More Community Foundation (operating within communities surrounding our properties and Support Office in South Africa and Zimbabwe), and Nakavango Conservation Programme (based at Stanley & Livingstone in Victoria Falls, Zimbabwe). MORE Family Collection of Lodges, Hotels & Residences: MORE Family Collection owns and manages a collection of luxury safari lodges, boutique hotels, and exclusive-use residences in some of Southern Africa's most popular tourism destinations (including Sabi Sand Reserve, Kruger National Park, Thornybush Nature Reserve, Cape Town and Victoria Falls).KEY FOCUS AREAS HR Management To meet with the General Manager as required and update on property operations. Attend meetings with the MORE HR team as required. To maintain and ensure the good will of the MORE brand at property level. To be a key ambassador of MORE and its brands. To ensure the developed set of MORE and property standards are upheld and maintained. To ensure the management personnel of the property is up to the MORE standard, ensuring a streamlined and effective management structure in line with hospitality trends. To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed. To have monthly one on one meetings with all managers and HODs. To be readily available to deal with all staff queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion. Drive and monitor correct processes relating to counselling, disciplinary/grievance procedures and annual wage negotiations as directed. Ensure and monitor that all leave processes are accurately recorded, ensuring the correct documentation. Ensure that correct processes of recording, monitoring, and reporting on overtime are followed. Compile, maintain and audit all HR administrative documentation (employee HR files, new staff and terminations, medical aid, provident fund, etc.). Drive and run induction and exit processes according to company and property standards. Ensure that all procedures relating to Health & Safety and Security are being practiced and adhered to, including injuries on duty and Workmen's Compensation. Secretary for Employment Equity Committee, responsible for the annual skills submission and the execution of annual training plans. Drive the review of departmental structures. Oversee recruitment and interviewing processes (obtain GM approval for all vacancies, compile advertisements and advertise through the correct channels, follow interviewing processes and recruitment criteria guidelines). Payroll Management. Development & Staff Management To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater MORE group. To implement training and facilitate the use of MORE appointed internal and external trainers. Assist in facilitating cross property training for employees who would benefit from cross training at other MORE properties. To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation. To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes. To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected. Monitor the execution and ensure accurate recording and reporting of monthly training plans, providing feedback to program participants and management. Facilitate short training sessions (P&V, daily training, etc.). Evaluate and make recommendations on training material and methodology. Assist in the development of training aids such as departmental operations manuals in line with the MORE Guest Stories, orientation and departmental checklists, and handbooks. Driving, monitoring, tracking and recording of the MORE Buddy Program. Present training programs using recognized training techniques and tools. Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching. Assist in the design and apply assessment tools to measure training effectiveness. Handle logistics for on-site training activities including venues and equipment. Manage and maintain in-house training facilities and equipment. Coordinate off-site training activities for employees. Succession Planning Assess training needs for new and existing employees. Identify internal and external training programs to address competency gaps. Partner with internal stakeholders regarding employee training needs. Inform management and employees about training options. Map out personal development and training plans for individual employees. Ensure that employee training records are maintained. Staff Wellness & Events Drive and run all staff wellness programs and staff events. Act as the main contact person for all Mistral Medical visits to the property, liaising with the doctors, coordinating consultations, and organizing follow ups. Drive and run staff wellness programs relating to weight control, exercise plans, dietary advice and staff food improvements, and mental health awareness. Plan, organize and run monthly staff social initiatives, such as staff braais, movie nights, and exercise clubs and events. Plan, organize and run annual staff events, such as the End of Year function and inter-company sports events. Support the staff committee in seeking continuous improvements. Community Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

Sound experience in senior Hospitality Management and/or HR positions - min. 5 years. Sound knowledge of HR and Training Administration processes and procedures. Sound experience with instruction or training. Sound knowledge of the local legislation and labor law. Sound knowledge and understanding of cultural diversity. Sound knowledge of motivational and inspirational techniques, emotional intelligence, and wellness programs. Sound knowledge of MS Office Suite. Sound experience and proven track record of having made targets. Excellent attention to detail, excellent hygiene principles. Guest focus philosophy, living the MORE brand and driving the MORE experience. Excellent communication skills (written and verbal), practicing honest communication. Team player with positive attitude, enthusiasm, and emotional control. Excellent time management and self-discipline, interpersonal & problem-solving skills. Proactive, use initiative and creative flair when required. Committed and loyal, adaptable, and flexible. Must work accurately under pressure. People skills - tolerance, patience, and care. Leadership skills with passion for development and skills transfer.