Social Media Coordinator

SACAP is the leading independent provider of education in psychology, counselling & coaching, offering accredited undergraduate & postgraduate qualifications. The SACAP experience includes: - Academic rigour. Applied skills - Accredited qualifications. A reputation for excellence - Small classes. Big thinking - Hands-on experience. While you study - More study options. Fewer excuses - Develop your potential. Make a difference SACAP (The South African College of Applied Psychology) is the leading independent provider of accredited Psychology, Counselling, Human Resource Management, Business Management and Social Work qualifications, with all courses grounded in psychology. We have campuses in Cape Town, Durban, Johannesburg, Pretoria and Online. SACAP is looking for a Social Media Coordinator based at Head Office. The Social Media Coordinator will act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build brand presence and trust, both online and in-person. The candidate will be required to perform various functions that would include: Facilitate day-to-day content scheduling and posting. Engage, interact and respond to messages, comments and posts on all active online platforms in a professional and timely manner maintaining the brand tone and presence. Manage, monitor and liaise with all internal departments when feedback or reviews arise for timely resolution. Contribute to digital and marketing strategies to align with business and brand goals. Contribute to the conceptualisation and development of digital content to effectively communicate the brand message. Assist in other marketing and institutional activities such as online and in-person events. Report on digital performance, while maintaining awareness of best community practices and standards with recommendations to implement. Assisting with any other reasonable tasks within the Marketing Team.

QUALIFICATIONS AND EXPERIENCE:

2-3 years' experience as a community coordinator, social media coordinator or related industry experience Strong command of written & spoken English Digital marketing acumen Understanding of the social media and online landscape At least 1 year of proven customer service experience and understanding of product offering Knowledge of additional South African languages is advantageous

PERSONAL ATTRIBUTES:

Personable, presentable and articulate. Understanding and able to navigate through difficult conversations. Multi-tasking and time management skills. Deadline driven with the ability to prioritise tasks. Agile thinking in an ever-changing environment. Problem-solving skills. Committed collaborative team player. Positive attitude and responsible. Creative by nature. Innovative, tech savvy and pro-active. Organised and detail orientated.