Number of Applicants
:000+
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Are you ready to take the next step in your career?
The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.
What would make you a good fit for this role?
Requirements
Skills
What will you be doing?
1. People Management
Coaches the team in order to ensure quality of delivery meets the appropriate standard
2. Communication and Feedback
Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
3. Reporting and Administration
This job is no longer accepting applications.
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