Technical Writer

Mimecast's mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces the complexity and cost of managing numerous point solutions traditionally used to protect email and its data. For help, please email . Mimecast has offices in Europe, North America, Africa and Australia. Mimecast (Nasdaq: MIME) started trading on Nasdaq in November 2015. Mimecast Email Security protects against malware, spam, advanced phishing and other emerging attacks, while preventing data leaks using targeted threat protection. Mimecast Mailbox Continuity enables employees to continue using email during planned and unplanned outages. Mimecast Enterprise Information Archiving unifies email, file and instant messaging data to support email discovery and give employees fast access to their personal archive via PC, Mac and mobile apps. Mimecast secure email services and cloud archiving are optimized for Microsoft Exchange, Office 365 and Google. For customers that have migrated to cloud services like Microsoft Office 365, Mimecast mitigates single vendor exposure by strengthening security coverage, combating downtime and improving information archiving.About the Job We are looking for a Technical Writer to create and maintain digital content that explains complex technical concepts. This individual contributor role forms part of our Centre of Excellence team, charged with ensuring customers have access to a full range of support for the solutions they've purchased. Comprising Technical Writers, Community Moderators, Content Creators and Social Media managers, the team sits within the Customer Excellence division, charged with providing our customers with a remarkable experience and the ability to self serve. The role reports to the Technical Content & Community Manager and requires the candidate to work with content creators around the business to translate complex technical information in clear, concise content aimed at both internal and external audiences. You will need to excellent writing and grammar skills, and be able to work independently, delivering accurate content under deadline pressure. What you'll do Write, Proofread and edit creative content for website informational pages Optimising content and articles for SEO Creating end user / administrator content for the company's Knowledge Base, resulting in the reduction of support cases raised Handling user feedback and amending Knowledge Base content as required Liaising with Product Managers and Engineers, to understand a project's scope including beta testing Liaising with Creative, PR and Enablement teams to drive performance through quality content Identifying potential improvements in the Knowledge Base, to ensure that we deliver a remarkable customer experience Contribute to and maintain KCS articles What you'll bring Excellent written English Experience in copywriting/technical writing experience. Ability to gather and analyze the information needs of the audience Strong interviewing and listening skills Collaborating with internal specialists to clarify technical issues Using graphics editing software Basic HTML editing skills Delivering content to meet the audience's needs, ensuring: the most appropriate media is used it is organized efficiently all Mimecast's style and consistency standards are met Experience with TechSmith SnagIt Salesforce Atlassian Jira/Confluence Office 365