Call Center Manager - Remote Work

At Netcare, we are seeking a highly motivated and experienced Call Center Manager to join our team on a remote part-time basis. As a Call Center Manager, you will be responsible for overseeing a team of remote call center agents, ensuring they meet performance targets, provide exceptional customer service, and adhere to company policies and procedures.

Responsibilities: - Manage and supervise a team of remote call center agents, providing guidance, support, and training as needed - Monitor and analyze call center metrics to ensure performance goals are met - Implement strategies to improve call center efficiency and productivity - Handle escalated customer complaints and issues in a professional and timely manner - Conduct regular performance evaluations and provide feedback to team members - Develop and implement training programs to enhance the skills and knowledge of call center agents - Collaborate with other departments to optimize processes and enhance the overall customer experience - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 8 years of experience in call center management or a similar role - Strong leadership and communication skills - Proven track record of meeting and exceeding performance targets - Ability to multitask and prioritize in a fast-paced environment - Proficiency in call center software and CRM systems - Hardworking and passionate about delivering excellent customer service - Strong analytical skills and attention to detail

Benefits: - Remote work flexibility - Training & professional development opportunities - Parental leave policy - Health and wellness programs to prioritize employee well-being

Equal Opportunity Statement: Netcare is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you are a driven and experienced Call Center Manager looking for a challenging and rewarding opportunity, we encourage you to apply by the deadline of 2024-05-14. Join us at Netcare and help us deliver exceptional customer service from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.