Customer Support Officer - Remote Work

Job Description:

Imperial Logistics is seeking a reliable and confident Customer Support Officer to join our remote team based in Durban, KwaZulu Natal. As a part-time Associate Level position, the Customer Support Officer will be responsible for providing exceptional customer service to our clients. This role requires a minimum of 2 years of experience in a customer support role.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer complaints and issues efficiently and effectively - Maintain a high level of product knowledge to assist customers with any questions or concerns - Collaborate with other team members to enhance the customer support experience - Update customer records in the database accurately and in a timely manner - Stay up to date on company policies and procedures to provide accurate information to customers - Identify and escalate any potential issues to the appropriate team for resolution

Requirements: - 2 years of experience in a customer support role - Reliable and confident personality traits - Strong cooperation and innovation skills - Excellent communication and interpersonal abilities - Ability to work efficiently in a remote environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Travel and spending expenses - Vision insurance - Life insurance

Working Environment: At Imperial Logistics, we strive to cultivate a sense of ownership and responsibility at every level. Our remote team works collaboratively and communicates effectively to ensure our customers receive the best service possible.

Equal Opportunity Statement: Imperial Logistics is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-07-03

Join our team at Imperial Logistics and be a part of a dynamic and customer-focused company that values innovation and teamwork. Apply now to become our next Customer Support Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.