Online Client Support Manager

Job Description:

We are looking for a highly experienced Online Client Support Manager to join our team at Distell Group in Cape Town, Western Cape, ZA. As a Mid-to-Senior Level professional with at least 8 years of experience in client support roles, you will be responsible for managing online client interactions, ensuring customer satisfaction, and driving business growth through exceptional client service.

Responsibilities: 1. Managing and responding to client inquiries and concerns through various online platforms. 2. Developing and maintaining strong relationships with clients to foster long-term partnerships. 3. Collaborating with internal teams to address client needs and resolve issues effectively. 4. Analyzing client feedback and data to identify trends and make recommendations for improvement. 5. Developing and implementing strategies to enhance the online client support experience. 6. Providing training and guidance to junior support staff to ensure consistent high-quality service. 7. Monitoring and reporting on key performance indicators related to client support metrics. 8. Keeping up to date with industry trends and best practices in online client support.

Requirements: 1. Minimum of 8 years of experience in client support roles, preferably in an online environment. 2. Proven track record of achieving targets and driving client satisfaction. 3. Strong communication and interpersonal skills with a focus on negotiation and problem-solving. 4. Confident and reliable personality traits to handle challenging client interactions effectively. 5. Ability to work independently and manage multiple tasks efficiently. 6. Proficiency in using customer relationship management (CRM) software and online support tools. 7. Bachelor's degree in business administration, marketing, or a related field is preferred.

Benefits: 1. Retirement plan 2. Parental leave 3. Remote work flexibility

Working Environment: At Distell Group, we encourage autonomy and independence, trusting employees to excel in their roles. We provide a supportive and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Distell Group is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.