Online Customer Support Associate

Job Description:

We are looking for a dynamic and proactive Online Customer Support Associate to join our team at Discovery Limited in Soweto, Gauteng, ZA. As an Associate Level role, the ideal candidate should have at least 2 years of experience in customer support roles.

Responsibilities: - Provide excellent customer service through online platforms such as email, chat, and social media - Assist customers with inquiries, concerns, and issues related to our products and services - Escalate complex cases to the appropriate department for resolution - Develop a deep understanding of our products and services to effectively assist customers - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities for process improvements to enhance customer satisfaction - Maintain accurate records of customer interactions and transactions

Requirements: - Strong communication skills, both written and verbal - Ability to multi-task and prioritize in a fast-paced environment - Passionate about providing top-notch customer support - Resourceful problem solver with a can-do attitude - Experience in negotiation and planning - Proficient in using online customer support tools and software

Personality Traits: - Passionate about helping others and delivering exceptional service - Resourceful in finding solutions to customer inquiries and issues

Soft Skills: - Strong negotiation skills to address customer concerns effectively - Effective planning abilities to manage workload and prioritize tasks

Benefits: - Paid Time Off (PTO) - Travel and spending expenses for work-related activities - Remote work flexibility

Working Environment: At Discovery Limited, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees can thrive.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Discovery Limited is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.