R15,691 - 26,362 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Old Mutual is seeking a part-time Chat Support Assistant to join our dynamic team in Johannesburg, Gauteng. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role.
Responsibilities: 1. Respond to customer inquiries and provide support through chat channels. 2. Troubleshoot technical issues and provide solutions in a timely manner. 3. Collaborate with other departments to resolve customer concerns efficiently. 4. Maintain a high level of professionalism and customer service at all times. 5. Document customer interactions and provide feedback to improve service quality. 6. Stay up-to-date on product knowledge and company policies to effectively assist customers. 7. Assist with special projects and tasks as needed by the team.
Requirements: 1. Resourceful and driven personality traits. 2. Strong analytical skills and the ability to plan effectively. 3. Excellent communication skills, both written and verbal. 4. Ability to multitask and work in a fast-paced environment. 5. Proficiency in Microsoft Office and chat support tools. 6. Experience in customer service or support roles is preferred.
Benefits: 1. Free food provided during working hours. 2. Parental leave for both mothers and fathers. 3. Disability insurance coverage for all employees.
Working Environment: At Old Mutual, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. We value diversity and encourage a supportive work environment where employees can thrive and grow in their careers.
Equal Opportunity Statement: Old Mutual is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to apply: June 1, 2024
We look forward to receiving your application and potentially welcoming you to our team at Old Mutual.
How to apply:
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Old Mutual
Old Mutual is a leading financial services provider in South Africa. Founded in 1845, it offers a range of products and services including life assurance, investments, savings, retirement, and banking. It has a presence in over 20 countries across Africa, Europe, and the Americas. Old Mutual is comm...
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