Contact Center Associate

Job Description: Sasfin Bank is seeking a motivated and driven Contact Center Associate to join our team in Pretoria, Gauteng. As a Contact Center Associate, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat communication channels. You will handle inquiries, resolve customer issues, and provide information about our products and services.

Responsibilities: 1. Answer incoming calls and respond to customer emails and chats in a timely manner. 2. Assist customers with account inquiries, transactions, and issue resolution. 3. Provide information about banking products and services to customers. 4. Resolve customer complaints and escalate complex issues to senior team members. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other departments to ensure customer needs are met. 7. Meet and exceed individual and team performance goals.

Requirements: 1. At least 3 years of experience in a customer service role. 2. Excellent verbal and written communication skills. 3. Strong people management and cooperation skills. 4. Ability to multitask and work in a fast-paced environment. 5. Proficiency in Microsoft Office applications. 6. High school diploma or equivalent.

Personality Traits: 1. Motivated 2. Driven

Soft Skills: 1. People management 2. Cooperation

Benefits: 1. Free food 2. Company equipment 3. Paid sick leave

Working Environment: As a Contact Center Associate at Sasfin Bank, you will work in a dynamic and data-driven environment. You will leverage data to inform decisions and drive strategic initiatives to enhance the customer experience.

Equal Opportunity Statement: Sasfin Bank is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.