Online Customer Care Associate

Job Description:

We are seeking a passionate and hardworking Online Customer Care Associate to join our team at Multichoice Group in Durban, KwaZulu Natal, ZA. As an entry-level position, no prior experience is required, but a willingness to learn and grow in a fast-paced online customer care environment is essential.

Responsibilities: - Handle online customer inquiries and provide timely and accurate responses - Assist customers with product information, account inquiries, and technical support - Resolve customer complaints and issues in a professional and empathetic manner - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Collaborate with other departments to escalate and resolve complex customer issues - Stay up to date on company products, services, and policies to provide accurate information to customers

Requirements: - Passion for providing exceptional customer service - Strong work ethic and dedication to the role - Emotional intelligence to handle difficult customer interactions with empathy and professionalism - Time management skills to handle a high volume of customer inquiries efficiently - Ability to work effectively in a team environment - Proficient in computer skills and familiarity with online communication platforms

Benefits: - Free food provided during working hours - Retirement plan for long-term financial security - Visa sponsorship for eligible candidates

Working Environment: At Multichoice Group, we strive to foster transparency and open dialogue for effective communication at all levels of the organization. We value teamwork, collaboration, and respect for all team members.

Equal Opportunity Statement: Multichoice Group is an equal opportunity employer and we welcome applicants from all backgrounds and experiences. We do not discriminate on the basis of race, gender, religion, age, or any other protected characteristic. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-06-10

If you are enthusiastic about providing top-tier customer service in an online environment and are looking to start your career with a reputable company, we encourage you to apply for the Online Customer Care Associate position at Multichoice Group. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.