Customer Care Onboarding - French Market

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

Become part of a dedicated team of 20 focused on delivering outstanding onboarding experiences. Reporting to Timothée, you’ll work to ensure customer satisfaction, continuously improve processes (KYB/KYC), and provide exceptional service to our customers and investors.

👩‍💻🧑‍💻As a Customer Success Onboarding (FR) at Qonto, you will

- Be a Qonto Ambassador: Delight French entrepreneurs and investors by ensuring their onboarding experience is seamless. Answer their questions promptly via email and outgoing phone calls (no inbound calls).

- Be the Voice of our Customers: Continuously advocate for our customers, using their feedback to improve our product and sustain the "WOW" effect in our relationships.

- Enhance Processes: Help optimize internal processes to better serve our customers by updating FAQs, dashboards, macros, and providing insights to the Ops and Product teams.

- Own Your Projects: Lead specific end-to-end projects, identifying and addressing anomalies, and developing new solutions while keeping your team informed.

🤔 What you can expect

- An interesting international environment with teammates from around the world

- A supportive team that helps each other to be the best they can be

- New ways of working and continuous improvement methods

- Hands-on culture, take on responsibilities and decision-making.

🤝 About your future manager:

His background? Timothée brings a wealth of experience from both traditional banking and customer development in startups. Since joining Qonto three years ago, he has led the Capital Deposit team and currently serves as Senior Lead for Onboarding, specializing in supporting company founders.

What can he bring to you? With a strong focus on customer experience and a driven mindset, Timothée is here to help you elevate your problem-solving skills, turning challenges into new opportunities for success.

🏅About You

- Experience : You have at least 6 months of experience in Customer Care or Onboarding.

- Customer-Centric: You are empathetic and adapt your communication style to each customer’s needs.

- Goal-Oriented: You are motivated to meet and exceed daily targets.

- Communication skills: Your oral and written communication skills are exceptional.

- Mastery: You are familiar with SaaS tools (Intercom, Jira, Salesforce, Trello, etc.).

- Languages: You are bilingual in French, fluent in English, and Spanish is a plus.

🎁 Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;

- Tailor-made remote work policy depending on the job you apply for and where you live;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.

💪 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:

Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

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