Head of Crew Operations

LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers

Job Purpose

The Crew Operations Manager will be the the manager of the Crew Rostering and Crew Control teams, will have overall responsibility for the short and long term planning of the flight and cabin crew, as well as the daily control of the legal and required coverage of the crew's needs to maintain a safe and efficient daily operation.

The Head of Crew Operations will be in regular contact with flight and cabin crew members on rostering issues and coordination with other departments.

Main Accountabilities

• Ensures the correct use of OM-A 7 and applicable FTL regulations.
• Ensures the effective and legal coverage of the required number of crews.
• Responsible for the Crew Rostering team.
• Responsible for the Crew Control team.
• Establishes and maintains the Airline Information Management System (AIMS) related to crew operations in real time.
• Coordination of crew scheduling audits, conformity checks and EASA.
• Maintains the AIMS training expiry dates and vacations for all crew personnel.
• Establishes the correct procedures for resolving crewing incidents, making the right decisions to protect the operation from any potential disruption.
• Plans, hires, trains, and manages the appropriate number of qualified personnel for Crew Control.
• Plans and manages work schedules for his/her unit and ensures that there are an adequate number of personnel on duty at Crew Control in relation to planned flight times and activity.
• Is responsible for controlling and delegating the tasks of the team of the Crew Scheduling and Crew Control Departments.
• Supervises and ensures that the tasks assigned to scheduling and crew control agents are satisfactory and comply with applicable regulations on flight and rest time limitations (FTL regulations and OM-A 7).
• Guarantee the availability of an adequate number of flight and cabin crew members, qualified in the operation of the aircraft available and in the aerodromes and operating routes in accordance with the limitations and qualification of competence required in the OM-A 7.

Education

University Degree in a related field.

Experience

• 2+ years of management experience in crew planning, crew scheduling or a related environment is required.
• Must have high-level knowledge in the use of AIMS crew scheduling module according to EASA FTL rules.
• Work experience in training management systems, systems integration, and implementation.

Competencies

• Excellent problem-solving skills
• Team player. Flexible and proactive attitude.
• Excellent organizational and communication skills
• Analytical skills with attention to detail.
• Strong understanding of EASA FTL and requirements related to crew rostering and crew optimization.

Languages

Spansih: B2 - C1

English: B2 - C1

Other

Experience in crew scheduling for long-range operations would be an asset.

Location

 Barcelona

Our benefits

• Staff travel

Enjoy discounted flights not only with LEVEL, but also with over 90 long-haul and short-haul airlines. Explore the world at more affordable prices.

• Flex Benefits

There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.

• Employee Cafeteria & Canteen

Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!

• Gym Discount

As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!